COVID-19 Updates: Our Team's Response 

 

09 June 2020  We are back to business as usual! Despite the easing of the COVID-19 restrictions, please continue to maintain a high level of good hygiene - hand sanitisers are available to the public upon entry to our clinic premises & please ask a friend or family member to bring your pet into the clinic on your behalf if you are feeling unwell. If you are unsure or have any enquiries, please phone us on 063588675.

 

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02 June 2020  At Alert Level 2, our team is continually working hard to minimise the spread of COVID-19 while providing the best possible veterinary care to your pets. Significant changes to our usual clinic operation will still be present during this time:

(1) Our opening hours have been revised to: Monday to Friday: 8am to 6pm; Saturday & Sunday: 9am to 4pm

(2) Our clinic will still be operating with a “locked door policy”, as this enables us to limit & control the movement of the public through the clinic for contact tracing. Please phone us from your car upon arrival at the clinic & our team member will provide instructions. If you do not have a cellphone, we do have a buzzer on the door that you can ring – please bear with us if we are a little slow to answer the door as our reception team may be engaged in a phone call.

(3) Consultations are by appointment only. Please phone us on 063588675 to schedule consultations & day patient procedures in advance. We are now accepting bookings for all types of appointments, including routine vaccinations and desexing surgeries. Additional sanitising measures have been instituted at the clinic which inadvertently increases the turnaround time between each consultation; we therefore have slightly fewer appointments available each day. For this very reason, we seek your kind understanding when you are phoning us for an appointment as we may not be able to offer you an appointment within our previous time frames.  Telemedicine consultations are not available in Alert Level 2.

(4) One client per pet is allowed into the clinic premises for consultations. Upon entry onto the clinic premises, you will be required to sanitise your hands & provide your contact details for contact tracing purposes. Please observe at least a 1m physical distance from our team members at all times. If you do not feel comfortable coming into the clinic premises, please let our team member know and we can arrange for your pet to be examined while you wait in your car.

(5)  Dog grooming patients – if your dog’s groom was cancelled due to the lockdown, our groomers will be (or already have been) in touch to rebook these appointments. For new appointments, please phone us at the end of June to book your pooches in. We appreciate your patience while our groomers work hard to clear the backlog of grooms delayed by the lockdown.

(6)  Please phone us on 063588675 (or leave a voicemail) or to order your pet’s medications, food, flea/worm preventatives or any other retail products. Please allow for at least 4 working days for prescription medications and food orders to be organised for collection.

(7) It is important that you let us know if you have flu/cold symptoms, have been tested or awaiting results for COVID-19, or if a member of your household is a confirmed or probable COVID-19 patient. This so that our team members can take additional precautions when handling your pet. Please do not break self-isolation to bring your pets to the clinic – send a representative instead. It will be helpful if you could complete a Pet Health Questionnaire (download it at https://bit.ly/3be14cN) and email this to us at cahillvet@inspire.net.nz.

 

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14 May 2020   At Alert Level 2, our team is working hard to continue to minimise the spread of COVID-19 while providing the best possible veterinary care to your pets. Significant changes to our usual clinic operation will still be present during this time:

(1) Our opening hours have been revised to Monday to Friday - 8am to 6pm and Saturday & Sunday - 9am to 4pm

(2) No members of the public are permitted to enter the clinic premises. Please phone us upon arrival at the clinic and one of our team members will come out to your car to escort your pet into the clinic for a veterinary examination. The duty veterinarian will examine your pet and phone you to address any health concerns you have with your pet. If you are coming to the clinic to pick up medications or food, please also phone us from your car, and our team member will provide directions on where to collect these supplies in a contactless manner.

(3) Please ring us on 063588675 to schedule urgent consultations in advance, or to order your pet’s medications, food, flea/worm preventatives or any other retail products. Please allow for at least 2-4 working days for prescription medications, and at least 4 working days for food orders to be organised for collection. Telemedicine consultations are no longer available in Alert Level 2.

(4) In order to lower the risk of our entire team being exposed to COVID-19, we continue to have reduced staffing levels in Level 2 to meet physical distancing requirements and additional sanitising measures have been instituted at the clinic. This does mean that our team members are still incredibly busy as everything takes longer to complete. For this very reason, we seek your kind understanding when you are phoning us for an appointment as we may not be able to offer you an appointment within our previous time frames.

(5) It is important that you let us know if you have flu/cold symptoms, have been tested or awaiting results for COVID-19, or if a member of your household is a confirmed or probable COVID-19 patient. This so that our team members can take additional precautions when handling your pet. Please do not break self-isolation to bring your pets to the clinic – send a representative instead. It will be helpful if you could complete a Pet Health Questionnaire (download it at https://bit.ly/3be14cN) and email this to us at cahillvet@inspire.net.nz.

    

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Click here to access Alert Level 3 & 4 updates 
Click here to access 19-24 Mar updates
 
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 Thank you so much for your patience and kind understanding.
Do follow us on our Facebook page for on-the-go updates during this constantly-evolving situation.
 
 
 
Nga mihi nui,
The team at Cahill Animal Hospital 
 
 
 
Page updated by Cahill Animal Hospital on 09 June 2020

Other Entries

  • COVID-19 Alert Level 2
  • COVID-19 Alert Levels 3 & 4
  • COVID-19 Updates (19-24 March 2020)
  • Faulty Microchips
  • Kennel Cough Alert (February 2016)
  • The team at Cahill Animal Hospital is here to provide you and your pet with the best possible medical, surgical and supportive care. Our motto "We care as much as you do" is a very important part of our day to day work. We are committed to providing you and your pet with the best options for care.


    Click here to access updates on our team's response to COVID-19

     
     
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